Returns & Refund Policy


Thanks for choosing to purchase from RM Shop. We fundamentally believe you thrilled with the products that you purchased from us.That's because we go out of our way to ensure that the product's quality and after-sales service just what you need. Considering the prevailingcircumstances and demand, a customer can return their product following the below-mentioned instructions.



Returns Policy:



Please make sure to inspect the product in the presence of the delivery man upon receiving it. If you discover any inconsistencies or defects, kindly contact us at 09697-364241,01918-298599



Conditions for Returns:



1. If the product has expired or is damaged.



2. If the product doesn't match its appearances hown on the website or Facebook page.



3. If the product's quality does not meet the standards as described.



4. If there is any issue with the delivery.



5. If the product's weight is not as specified.



6. If an incorrect product has been provided.



Refund Policy:



For the first time Bangladesh, we offer a unique opportunity for you to test our products, and if you are not satisfied, you can request a refund within 10days from date of delivery. In the event that you consume a portion of the product, you will charged the consumed quantity. For any inquiries or questions, please don't hesitate to contact us at 09697-364241,01918-298599.



Conditions for Refund:



1. Weinitiate refunds within 3 days of receiving the returned product.



2. Products must be packed properly when requesting a refund.



The return shipping cost will be deducted from the total refund amount



Implementing a return and refund policy is a strategic business decision that can enhance customer satisfaction, build trust,foster long-term success. It's important to communicate policy clearly to customers, both online in physical locations, and to provide proper training to your staff for handling return requests in a professional and efficient manner.